Returns, refunds & cancellations
Custom-product return timing, cancellations after design/production begins, company errors, and refund treatment.
Read Returns & Refunds →Policies & Customer Terms
Clear expectations before you order
Custom event products work best when everybody knows exactly what is being ordered, what arrives, what happens after approval, how shipping works, and what to do if something goes wrong.
Shipping & delivery
Production timing, rush review, carrier transit, non-CONUS timing, venue/address accuracy, and shipment problems.
Read Shipping & Delivery →Customer terms
Custom-order basics, artwork rights, proof approval, 3D preview, pricing estimates, production changes, and site use.
Read Customer Terms →Privacy & artwork
What information we collect, how customer artwork is handled, service providers, payment processing, and privacy choices.
Read Privacy Policy →Need help instead of policy language?
Call (617) 294-9193 or use Ask an Expert. We would rather answer the question before the event than leave you guessing.
Call (617) 294-9193 or use Ask an Expert. We would rather answer the question before the event than leave you guessing.